VIDEOudit Refund Policy
This is a translation. If it differs from the Korean original, the Korean original prevails.
This policy sets out withdrawal and refund rules for credit packs sold on VIDEOudit. Payments are processed by Polar Software, Inc. as the Merchant of Record, and refunds are returned through Polar to the original payment method.
1. Unused packs within 7 days: full refund
If you have used none of a pack's credits or AI View views within 7 days of payment, we refund it in full. We charge no refund fee.
2. Packs used even partly: refunds restricted
Once you use any credit or view, provision of digital content has begun and withdrawal and refund for that pack are restricted. The checkout screen tells you this and asks you to confirm. You can still receive a refund of remaining paid credits when you close your account, under section 6.
3. When a service problem stopped you: restore or refund
- If a diagnosis does not complete because of a service or AI error, the credit is returned automatically.
- If a defect in the Service prevented you from using purchased credits normally, we restore or refund that part regardless of sections 1 and 2.
- If we end the paid service, we refund the remaining valid paid credits and views in proportion.
- If the Service differs from what was displayed or advertised or from the contract, you may withdraw within 3 months of receiving it, or within 30 days of the day you learned or could have learned of it.
4. Not refundable
- Credits and views granted for free, for example at sign-up
- Credits and views that lapsed after their validity period (12 months from purchase)
- Credits obtained improperly on an account restricted for violating the terms
5. How to request a refund
- Email help@chrometi.com with your account email and order number (shown on the Polar receipt).
- We cancel the payment through Polar within 3 business days of receiving a withdrawal request.
- Depending on your card issuer, it may take 3 to 10 business days to reach your original payment method.
- When the refund completes, the pack's credits and views are removed from your account.
6. Closing your account (terminating the contract)
If valid paid credits remain when you close your account, we refund the pack price minus the used share (based on the audit credits in the pack) and minus 10% of the price. If section 1 applies, we refund in full. Free grants lapse. Email help@chrometi.com for the refund before closing your account.
7. Payments by minors
If a minor paid without a legal guardian's consent, the minor or the guardian may cancel the contract.
8. Contact
CHROMETI · help@chrometi.com
- Effective date: October 29, 2026